Terms & Conditions

Introduction

Welcome to Google Book Publisher. By signing up with us and becoming a client, you agree to be legally bound by these Terms and Conditions of Use (the "Terms and Conditions"), including those terms and conditions incorporated by reference. Please read these Terms and Conditions carefully. You may not use our services if you do not accept these Terms and Conditions. Google Book Publisher may revise these Terms and Conditions at any time by updating this posting. You should visit this web page periodically to review the Terms and Conditions. In these Terms and Conditions, all services provided by and related to Google Book Publisher, and all text, images, photographs, user interface, "look" and "feel," data, and other content included at Google Book Publisher from time to time (including, without limitation, the selection, coordination, and arrangement of such content) are sometimes referred to as the "Website" and/or "Service."

You acknowledge and agree that Google Book Publisher shall have the right (but not the obligation), in its sole discretion, to pre-screen, refuse or remove any project and/or user-provided content that violates these Terms and Conditions or is otherwise objectionable, including, without limitation, projects or content that is illegal, obscene, indecent, defamatory, incites religious, racial or ethnic hatred, or violates the rights of others. In our sole judgment, activity that appears to violate the law will be brought to the attention of the proper authorities.

You acknowledge, consent and agree that Google Book Publisher may access, preserve, and disclose your account information and content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms and Conditions; (c) respond to claims that any content violates the rights of third-parties; (d) respond to your requests for customer service; or (e) protect the rights, property, or personal safety of Google Book Publisher, its users, and the public.

Google Book Publisher reserves the right to modify, amend, update and change these Terms and Conditions occasionally without notice. You are responsible for regularly viewing these Terms and Conditions. You acknowledge and agree that Google Book Publisher shall not be liable to you or any third party for any modification, amendment, suspension, discontinuance or other change to these Terms and Conditions.

Google Book Publisher Technicalities

(a) Description: The Google Book Publisher Service is an online platform where Clients can post specific assignments and project descriptions, known as Creative Briefs, and obtain Responses from design experts retained by Google Book Publisher (referred to as Members). Clients can also revise these Creative Briefs and Responses iteratively through a drafting cycle, resulting in a final Response conforming to their requirements.

(b) Creative Brief and Responses: Clients are responsible for preparing and posting detailed descriptions of each Creative Brief to the Website, including providing samples and relevant deadlines. For each Response desired, a Term Sheet contains the terms and conditions established for the Creative or Revision Brief. Google Book Publisher reserves the right to deny a Creative or Revision Brief or a Term Sheet at its discretion.

(c) Reviewing Responses: Clients must review Responses promptly upon receipt. Failure to inform Google Book Publisher of any issues with a Response will be deemed acceptance. Clients can submit a Revision Brief outlining necessary amendments if a Response is deemed not reasonably responsive. Google Book Publisher will then provide a subsequent Response conforming to the requested criteria.

(d) Revision Cycles: Revision cycles typically involve 2-6 additional compositions incorporating changes requested in a Revision Brief. The purpose is to move the project forward in the specified direction. Clients may request significant changes in the first and second cycles, while subsequent revisions focus on modifying the current composition.

Eligibility, Access, Use, and Service

(a) Eligibility Requirements: To register as a Client with Google Book Publisher, you must be at least 18 years old, agree to these Terms and Conditions, and complete the registration process. By registering as a client, you confirm that you meet these eligibility requirements, provide accurate information during registration, and, if registering on behalf of an entity, have the authority to bind that entity to these Terms and Conditions. Google Book Publisher reserves the right to accept or reject your registration.

(b) Authorization to Use; Permitted Uses: You may access and use the Service only by these Terms and Conditions and any posted policies and procedures on the Website. You can provide Creative Briefs and obtain Responses only as a registered Client. Any use of the Website is at your own risk. Subject to these Terms and Conditions, you may display the Website on an Internet access device and occasionally print copies of insubstantial portions of the Website, provided it constitutes "fair use" under United States copyright law.

(c) Prohibited Uses: Except as expressly permitted, you may not display, print, broadcast, distribute, download, perform, publish, reproduce, sell, or transmit the Website. You must comply with all applicable laws and additional limitations or rules set forth on the Website. You agree not to transmit or store information or materials that violate intellectual property rights, privacy, or publicity rights or contain offensive content. Additionally, you agree not to interfere with the Website's operation or security, including unauthorized access, attempts to breach security measures, or sending unsolicited emails.

(d) Website Security: You are prohibited from violating the Website's security, including unauthorized access, probing vulnerabilities, or interfering with Service to users. Google Book Publisher reserves the right to investigate and take action against violations, including cooperation with law enforcement. While Google Book Publisher endeavors to maintain website accessibility, it does not provide any representation or warranty regarding uninterrupted Service. Google Book Publisher may modify or discontinue the Website at any time without notice.

(e) Operation of Website: Google Book Publisher is not responsible for delays, interruptions, errors, or omissions on the Website. While efforts are made to ensure accessibility, Google Book Publisher does not guarantee continuous availability due to various circumstances. Google Book Publisher may discontinue the Website, change transmission methods, or alter speeds without liability for resulting loss or damage.

Cancellation, Refund, and Tax Policy

The refund policy of Google Book Publisher is null and void in the following circumstances:

• You have chosen an exceptional bundle.
• Approval of the primary design concept has been granted.
• The user has requested revisions.
• The cancellation has been made due to circumstances non-related to the company.
• The company has not been contacted for more than 2 weeks of the project.
• The policy or policies of the organization have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in crucial details.
• A comprehensive redesign has been requested.
• The 'request for refund' period has elapsed since the claim was submitted.
• The company is either ceasing operations or undergoing a name or business transformation.
• Mistakes regarding the Service, such as "disagreement with a partner" or "change of heart," shall not qualify for a refund under any circumstances.
• In the event that a customer subscribes to a service bundle and expresses dissatisfaction with a specific service, the refund policy will solely apply to that Service and will not extend to the entire bundle.
• Refunds will not be issued to the client after seven days from the date of purchase.
• Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting, are not entitled to refunds under any circumstances.
• Regarding websites, no refunds will be issued after the client has approved the design and the Website has been sent for development.
• The client is ineligible for a refund 24 hours after the contract has been sent to them; they must sign and return the document to us. Furthermore, without a valid reason, the client is not eligible for a refund if the contract remains unsigned for 48 hours.

Note: Google Book Publisher reserves the right to reject any project or terminate the agreement at any time. You will not be permitted to use the designs for any purpose following the refund; they will remain the sole property of Google Book Publisher. The designs will return to the ownership of the organization.

Cancellation Policy:

An order with Google Book Publisher can be canceled within 7 days of purchase for eligible reasons only. As the company incurs costs and allocates resources in processing and fulfilling orders, eligible reasons exclude change of mind, disagreement with a partner, discovery of a cheaper alternative, or similar reasons unrelated to service levels. If an order is canceled within the first 24 hours, 15% of the invoice amount will be retained as a cancellation charge. If canceled after 24 hours, 25% of the invoice amount will be retained. Cancellation requests must be submitted via email to info@googlebookpublisher.com.

• All communication between Google Book Publisher's team and the customer must be documented using a registered email address provided by the customer.
• Upon completion, the company will contact the customer via the provided email address. This communication will occur at least three times to ensure prompt delivery and adherence to project timelines.
• If the customer fails to respond to any of the three emails, which include delivery notifications and reminders, and seven consecutive working days have elapsed since project delivery, the project will be deemed accepted by the customer.
• At this stage, the company will not be liable for any refunds, as resources have already been allocated for project fulfillment, and the customer has been provided with a reasonable time frame to respond.
• Should the customer remain non-responsive on their registered email address for a duration of 10 consecutive days, the money-back guarantee offer for the contract/project will be rendered void.

Payment Methods:

The company's bank merchant services process Visa, MasterCard, and Amex card payments. Google Book Publisher does not store customer card details on its systems to ensure maximum security and compliance. For recurring billing, card details are stored with merchant services for future payments. Additionally, payments can be made via personal/company cheques and bank transfers. PayPal processes payments through PayPal and Discover Card.

Price Transparency:

All prices listed on the Website are exclusive of applicable taxes. Google Book Publisher maintains transparency in pricing to provide clarity to its customers.

Important Information

How am I eligible to submit a refund claim?

You may request a refund if the initial design concepts you receive for your design package need to meet the requirements of your brief. The following actions will impact your eligibility to receive a refund.

Frequently Asked Questions about Refunds:

• Refund Processing Time: Customers often inquire about the duration required to process a refund. Typically, refunding the full amount can take up to 21 business days. Detailed information regarding our refund policy can be found in the Terms & Conditions of business.
• Applicability of Money Back Guarantee: The Money Back Guarantee is applicable exclusively to design packages. Once a design is approved and additional revisions are requested, the Money Back Guarantee is rendered void. However, customers still benefit from our 100% satisfaction guarantee, ensuring continuous work on the design until complete satisfaction is achieved.
• Justification for Offering a Refund Guarantee: We provide a money-back guarantee at Google Book Publisher due to our strong belief in our abilities and the superior quality of our designs. This guarantee serves as an indication of our dedication to providing outstanding Service. Although most of our consumers exhibit honesty and cooperation, there are a few cases in which individuals attempt to take advantage of this flexibility by concurrently engaging with multiple providers, obtaining design concepts from each, and then requesting refunds. This practice is considered unjust, unethical, and detrimental to the credibility of our team. As a result, it is our predilection to refrain from conducting business with individuals who employ such methods.
• Subjectivity of Design Work: Design work is inherently subjective, and achieving the desired outcome often requires quality feedback from the customer. At Google Book Publisher, we prioritize customer involvement throughout the design process. Initial design samples serve as a starting point for ideation, with subsequent revisions tailored to meet the customer's requirements. The Money Back Guarantee is a safety net for customers, ensuring they are covered if we fail to deliver their desired design.

Money Back Guarantee does not apply on:

• Content Writing
• Seo Services
• Marketing Support Services
• Telephone Services
• Publication

Money Back Guarantee does not apply to design agencies, design studios and those working on their client's projects.

Note: Customers claiming a refund will not be allowed to use the initial design concepts sent to them. Copy Rights of all designs remain the property of Google Book Publisher until fully paid.

Ownership; Rights to Use

(a) Ownership of the Website and Service Google Book Publisher maintains complete ownership of all intellectual property rights associated with the Website and Service. These rights include copyright, trademark, and patent rights. Users are not permitted to remove or alter any copyright notices pertaining to Google Book Publisher, nor are they permitted to use the company's name or trademarks without first obtaining written consent.

(b) Creative and Response Briefs: When users submit Creative or Response Briefs, they grant Google Book Publisher and its agents the necessary rights and licenses to use this information to obtain Responses and collect it for archival purposes. The individuals participating in the project have the right to examine and display information pertinent to the process of preparing responses.

(c) Rights of Google Book Publisher: When users submit Client Information, they grant Google Book Publisher the right to use, reproduce, and distribute that information to provide the Service and generate Responses. This right is royalty-free, perpetual, and irrevocable.

(d) Rights of Clients: Clients retain ownership of the final Response composition, known as the "Final Product." On the other hand, Google Book Publisher retains ownership of any materials produced during the multiple revision cycles leading up to the Final Product. Additionally, Google Book Publisher maintains ownership of any artwork concepts and content that are not utilized. Clients acknowledge that their ownership rights are restricted to the Final Product and that Google Book Publisher is not responsible for any trademark or copyright searches that may be conducted for the Final Product.

(e) Google Book Publisher holds the right to charge your account for $10 pertaining to the release of the final files upon order closure.

(f) Google Book Publisher reserves the right to bill your account for the release of the website domain or website master files.

When users agree to these terms, they acknowledge and consent to the rights and responsibilities that Google Book Publisher has with regard to the use of Client Information and the delivery of Services.

Nondisclosure and Privacy

Google Book Publisher is committed to employing commercially reasonable efforts in adhering to its privacy policy, which may be subject to modifications at the sole discretion of Google Book Publisher. However, it is important to acknowledge that Google Book Publisher is not in a position to accept any form of responsibility or liability for the submission of information to the Website or for the potential misuse of any submitted information, either by you or any third party. This includes, but is not limited to, unauthorized access to information by hackers or any other malicious entities.

Disclaimers; Indemnification; Limitations of Liability

(a) Responsibility for Content:

• Truthfulness and Accuracy: Google Book Publisher does not guarantee the truthfulness, accuracy, or reliability of any information or material communicated through the Service. Users acknowledge that any reliance on such information or material will be at their own risk.
• Validity of Rights: Google Book Publisher makes no representations regarding the validity of rights to Responses granted under these Terms and Conditions. Users are responsible for ensuring their use of Responses does not infringe on any statutory or third-party rights.

(b) Links to Third-Party Services:

• Control and Endorsement: The Website may contain links to third-party content, but Google Book Publisher does not control or endorse such content. Users access Linked Content at their own risk.

(c) Disclaimer of Warranties:

• As-Is Provision: The Service and Responses are provided "as is," and Google Book Publisher disclaims all representations and warranties, whether express or implied, to the fullest extent permitted by law.

(d) Release from Claims:

• User Disputes: Google Book Publisher is not involved in user-to-user dealings and does not control user behavior. Users release Google Book Publisher from any claims arising from disputes with other users.

(e) Indemnification:

• Defense and Indemnity: Users agree to defend, indemnify, and hold harmless Google Book Publisher and its affiliates from any action, claim, or liability arising from their violation of these Terms and Conditions or use of the Website.

(f) Limitation of Damages:

• Exclusion of Certain Damages: Google Book Publisher and third parties are not liable for consequential, indirect, or punitive damages arising from the Website or these Terms and Conditions. Google Book Publisher's total liability is limited to the amount paid for the Package.